What makes people trust what we say and write? When we craft a message, it is essential to view it from the eye of the reader. We want our communication to be viewed as trustworthy. When we think of what makes communication reliable, it is much the same. We trust people if we believe they will follow through and do what they said they would do. But what makes someone able to be depended upon? We trust people who tell us the truth. We more easily trust those we view as reliable. If we think someone is dependable, we view them as being more reliable and with more admirable character. Reliability influences our view of integrity. It is simply defined as “the ability to be depended upon.” Reliability is a deeply sought characteristic we desire in our leaders, in our friends, and in our family members. Reliability forms the foundation of the Execution Triangle.
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